Shipping policy

Shipping Policy

At Fioca, we strive to ensure your order arrives safely and promptly. Below are the details of our shipping policy:

• Processing Time:
  Orders are processed within 5-7 business days. During high-demand periods, such as holidays, processing times may be slightly extended.

• Shipping Rates and Delivery Times:
  Shipping rates are calculated at checkout based on your location and the size of your order. Estimated delivery times will also be provided at checkout.

• Tracking Your Order:
  Once your order has been shipped, you will receive an email with tracking information. Use this to follow your package's journey to your doorstep.

• Lost or Delayed Packages:
  While we take every precaution to ensure your package arrives on time, delays caused by carriers are beyond our control. If your package is delayed or lost, please reach out to the carrier with your tracking number for assistance.

• Incorrect Address:
  Please ensure your shipping address is accurate before placing your order. Fioca is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Thank you for choosing Fioca! If you have any questions or concerns about your shipment, feel free to contact us at info@fiocacandle.com.